This error message might be occurring for the following reasons:
- The Creator’s Instagram account is not set to a Business or Creator account.
- To change the account type, navigate to the Instagram app's Settings > Account > Switch to Professional Account > select Creator or Business account. Switching to a professional account provides more visibility to brands and agencies, providing them the necessary information to see what opportunities may be a great fit.
- A public-facing Facebook Page is not connected to the Creator’s Instagram account.
- To connect a Facebook Page, navigate to the Instagram app's Edit Profile > under Profile Information, click Page > link/confirm a Facebook Page in this section.
The Creator should successfully connect after double checking these two steps!
In case it might help, we also have a downloadable guide (PDF) below.
Have questions? Email or chat with us!