⚠️ Please verify that you are connecting to the correct FB page with your IG Business or Creator account. If this is a personal IG account, you don't need to connect it.
This error message might be occurring for the following reasons:
- The Creator’s Instagram account is not set to a Business or Creator account.
- To change the account type, navigate to the Instagram app's Settings > Account > Switch to Professional Account > select Creator or Business account. Switching to a professional account provides more visibility to brands and agencies, providing them the necessary information to see what opportunities may be a great fit.
- A public-facing Facebook Page is not connected to the Creator’s Instagram account.
- To connect a Facebook Page, navigate to the Instagram app's Edit Profile > under Profile Information, click Page > link/confirm a Facebook Page in this section.
The Creator should successfully connect after double checking these two steps!
In case it might help, we also have a downloadable guide (PDF) below.
Have questions? Email or chat with us!
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