Authenticating Your Social Account

Looks like you have been invited to authenticate your account! Here is your guide to help you get started.
Click here to see why you should authenticate your social accounts on the CreatorIQ platform.

CreatorIQ lets you connect as many social accounts of each platform that we support.
The Social Accounts page is designed to let you:

• See the social accounts attached to your creator profile, by social handle and platform.  
• See the authentication status of the social account on your profile.
• Add social accounts to your creator profile.

Adding a social platform for authentication

1. Hover your cursor over the social platform you would like to add.
2. Select 'Add account' or 'Connect'
   
   
   1. To add a social platform not listed on the page or more than one of the same social platform, click on the ''+Add another' prompt and select the social platform to add.
3. You can add a social account to your creator profile using the account social handle or account URL.
   1. Click on 'Add account' and enter the URL or social handle of your account.
   2. Click Add to attach the account to your creator profile.

Adding an account to a creator profile is not authenticating. 

Authentication your social platform

1. Hover your cursor over the social platform you would like to authenticate and click CONNECT.
2. If the Social Platform is not attached to your CreatorIQ profile you will be prompted to Log into the account.
   • Instagram and Facebook will prompt you to log into your FB account.
   • Instagram accounts must be attached to a Facebook Page to be able to authenticate.
3. You will be requested to grant CreatorIQ permissions.  Please Allow to proceed.
   • Please note you are allowing for Read Only permissions.
4. For most platforms that is it.  If you have multiple FB pages you will be asked to select the one you would like to link.
5. A linked account is identified by the green 'Linked' notice.
   
   

Instagram authentications will require an additional step to complete authentication.

1. Hover your cursor over the Instagram social account icon and click CONNECT.
2. You will be prompted to Log into your Facebook account.
   
   • Instagram accounts must be attached to a Facebook Page to be able to authenticate.
3. Choose the Instagram profile you are authenticating.
   
4. Press Go to complete the authentication process.

Creators can unlink their social accounts at any time by clicking on the UNLINK prompt at anytime.  They can also delete their social accounts from their profile by clicking on the 'X' at the top right hand corner.

Troubleshooting:

Error message:

The social account you are trying to add to your profile or authenticate is already associated with another CreatorIQ profile.

• Creators might have previously attached the social account to an old profile.
• At times creators have individual profiles and group profiles with other creators.  The social account could be attached to a group profile.

To troubleshot, search for the profile using the account URL.  Once you locate the profile, you can either remove the social account from the profile or merge the two profiles.

Have questions? Don’t hesitate to Contact us!