User Login and Password Reset Process

(Effective: 02/2018)

We have updated our user identity/management system to provide a more robust and secure user authentication experience. With this update, users are now required to:

• Create a password that meet password requirements - Minimum of 8 characters with at least 1 lowercase and 1 uppercase letter and 1 number
• Select a security question and provide a security answer
• Reset password within 1 hour of password reset request
• Applies to users who use the email/password sign-in method only

To ensure the best user experience, we have updated our user login and password reset workflows as follows:

For Existing Users: 

• If you use the "Sign in with Google" method, there is no additional action needed
• If you use the email/password method, you will be prompted with an onscreen message to check your email with instructions on how to update your password and  select a security question and answer. 

For New Users:

All new users added will receive a "Welcome" email with a user registration and activation link:

• From the login screen, click on the link "Need help signing in?" 
• Select the "Forgot Password" link:
• Enter your email address: 
• You will receive an email with a password reset link [IMPORTANT NOTE: The password reset link will expire in 1hr.]: