Supported file formats: .jpg, .jpeg, .png, .svg, H.264, AVC
When collaborating with creators who upload content through an Apple iPhone, you might experience an error message when uploading/viewing their campaign content in Google Chrome. This error message is likely due to the file's format.
Unsupported file formats: .heic, .hevc
.HEIC (High-Efficiency Image Container) and .HEVC (High-Efficiency Video Format) are the default file formats when capturing images and videos on Apple iPhones. Both files save files in higher quality — or better than JPEG — and take less storage space.
While there are benefits for iPhone users, .HEIC and .HEVC content formats aren't universally supported by all internet browsers.
For example, an error message will appear when manually uploading and reviewing Campaign content on behalf of the creator through Google Chrome.
💡Recommended Tips
Because HEIC and HEVC aren't supported in Chrome, let's dive into some suggestions!
-
Turn on iPhone's Most Compatible Settings.
To do this, navigate to Settings → Camera → Formats → Most Compatible. This video will ensure that videos will be recorded in H.264/AVC.
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The content owner converts the file to one of the supported formats.
Keep reading to learn how to convert a file through Windows or MacOS!
How-To Convert .heic Formats
Windows
- Navigate to the content in File Explorer.
- Right-click on the content and hover over Open with.
- Select the Photos app.
- In the app, click See more.
- Select Save as.
- Review the location of the file and Save as Type section.
▸In the Save as Type section, choose one of the supported file formats. - Upload the content in CreatorIQ.
MacOS
- Navigate to the content in Finder.
- Open the content with the Preview app.
- In the top menu, select File.
- Choose Export.
- In the Format dropdown menu, select one of the supported configurations.
- Review the file's location and input a label.
- Click Save.
- Upload the content in CreatorIQ.
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