Clients
Note: The questions answered below highlight the new simplified workflow updates.
Are there any changes for users managing payments?
The payment process – through the Payables tab – will remain the same! No changes are being made in the backend. The only changes are the way payments are defined and tracked.
Are Creator Requirements still necessary for creator payouts?
Not anymore! You can now disable Requirements in Campaign Settings ( or 
) and still set up the payouts in the Payables tab.
What happened to the Payable and Mark as Ready to Pay statuses?
The actions and statuses were renamed for clarity; however, the workflow functions remain the same. The table below breaks down the previous and updated status labels.
| Previous Label | Updated Label |
| Mark as Ready to Pay | Approve Payment |
| Payable | Ready to Pay |
| Invite to Provide Payments Information | Request Payment Info |
| Mark as Completed | Complete Requirements |
How do I set up payments in Campaigns?
How-To: Set Up Creator Pay provides step-by-step instructions!
Creators
What information do creators need to provide for payment?
Navigate to Creator Pay: Creator Prerequisites for a checklist!
How many days do payments take to process?
- E-Check: 4-5 business days
- Wire: 1 business day
- Check:
▸ 5 business days in the US
▸ International depends on the country - ACH: 3-5 business days
- PayPal: 1-2 business days
Warning: If you are a creator trying to change your original selected form of payment, please get in touch with your Campaign Manager as soon as possible.
How can creators check their payment status?
Creators can check the status through their Creator Dashboard's What's New section. Here, they'll also find new messages and potential/new Campaigns.
If your team has Creator Connect, they can check their payment status through their account's Payment History tab.
Have questions? Don't hesitate to contact us!
